FAQ
HOW CAN I PAY?
We accept Visa, Visa Debit, MasterCard and American Express. We also accept PayPal, Payment plan services including AfterPay, ZipPay, ZipMoney & Sezzle and prepaid debit cards.
IS IT SAFE TO ORDER ONLINE?
Of course! We are a member of “Verified by Visa” and “Secure by Mastercard,” which provide additional security when using your cards online. We use industry-standard encryption systems for potentially sensitive information, like your name, address and other critically sensitive information like your credit or debit card details. Information passed between your computer and our site can’t be read in the event of someone else intercepting it.
*If you are concerned about an order not being delivered safely to your home, order with peace of mind by purchasing our Insured Shipping at checkout.
Purchasing our Insured Shipping will guarantee your order arrives safely or it’s on us! Do not worry about items arriving damaged due to rough handling during transit. Order with confidence knowing your order will arrive in perfect condition. You will be 100% covered! The Calise Collection will express ship a new order if your package is reported to be lost in transit, is damaged or has missing items.
HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.
CAN I MAKE CHANGES TO MY ORDER?
Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast)! So we would be unable to make any changes.
CAN I TRACK MY ORDER?
Once you’ve received your shipping email you can check the status of your order anytime.
CAN I CANCEL MY ORDER?
Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast)! So we would be unable to make any changes.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
We're sorry to hear that! Hit us up within 28 days of receiving your goods via our email support@calisecollection.com with your order number. Our Customer Care team will get on this, ASAP!
CAN I EXCHANGE AN ITEM?
SHIPPING:
WHERE DO YOU SHIP TO?
HOW MUCH DOES SHIPPING COST?
$4.99 worldwide, or FREE for orders over $60.
$20 International/Domestic Express Shipping
Insured Eco Friendly Shipping: Help to keep the earth green using every Eco friendly method to get your product to you. For only $4.99, worldwide.
HOW LONG WILL SHIPPING TAKE?
Worldwide Standard Shipments take between 5-20 business days to arrive
DHL Worldwide Express Shipments take between 3-5 business days to arrive
WHAT IF I’M NOT IN WHEN MY PARCEL IS DELIVERED?
WILL A SIGNATURE BE NEEDED FOR MY DELIVERY?
CAN I SHIP TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
WHAT IF MY PARCEL DOESN’T ARRIVE?
RETURNS:
CUSTOMS TAX:
GENERAL:
DO YOU HAVE A SHOP?
As we are a dedicated online retailer, we do not have a shop.
CAN I PRE-ORDER AN ITEM?
Unfortunately, due to the exclusivity and quick turnaround of our stock, you are unable to pre-order anything at the moment.
HOW CAN I CONTACT YOU?
TECHNICAL:
I’VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?
Don't worry if you've forgotten your password! Simply click the Forgot your password? link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.
HOW DO I CHANGE MY EMAIL ADDRESS?
For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.