Returns
Please read through our returns policy below carefully as you are agreeing to this when you make a purchase with us.
NEED TO RETURN YOUR ORDER?
Easy! If you are not in-love with the product that you have purchased, you can return your item and we will provide you with a full Store Credit (Never expires!). We do not offer refunds/exchanges, only store credits (Never expires).
TO MAKE A RETURN PLEASE EMAIL US WITH YOUR REQUEST OR CONTACT US VIA INSTAGRAM
STORE CREDIT
If you are approved, then your store credit will be processed and we will be in contact with you via email.
If 30 days have gone by since you received your order, unfortunately we cannot offer you an exchange. Gift cards are non-refundable.
To be eligible for a store credit, you must send through images of the products you received, unused and in the same condition that you received it. It must also have tags attached.
Once your images are received and inspected, we will send you an email to notify you that we are processing the exchange. We will also notify you of the approval or rejection of your STORE CREDIT.If you are approved, then your store credit will be processed and we will be in contact with you via email.
If 30 days have gone by since you received your order, unfortunately we cannot offer you an exchange. Gift cards are non-refundable.
RETURNS POLICY
- Items must be returned for a store credit within 30 days of receiving your package.
- All returns will automatically be issued a Store Credit (that will allow you to easily re-purchase an alternative item, or the same item in a different size).
- We do not offer refunds/exchanges, only store credits.
- Calise Collection is not responsible for return shipping costs.
- We do not issue Store credit or refund on original shipping charges.
CONDITION OF RETURN
All Garment/s must be returned:
- In Original condition, unworn & unwashed (Free of any stains from Makeup, deodorant, or wear)
- With all Tags attached in original packaging.
WHAT CANNOT BE RETURNED
All Sale items can NOT be returned (Excluding full priced items purchased using a discount code)
For Safety/ Hygiene purposes, the following can not be returned:
- Accessories (Any products within Accessories category)
- Lingerie
- Swimwear